Soft Love Heart Rugs

Shipping and delivery

We are proud to offer free shipping all over the UK. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

How do you ship packages?

Packages from our warehouse will be shipped by us.

Do you ship worldwide?

We provide free shipping all over the UK

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• Other exceptional circumstances outside the control of kgfurniture.co.uk

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

How much do you charge for shipping?

We provide free shipping all over the UK*
*with some exceptions

Will i be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won’t be charged any extra fees.

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

How long will my order take to arrive?

Orders that were shipped by us usually take around 5-8 working days after dispatch, but may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 1-2 working days. If not please contact us at info@kgfurniture.co.uk

Can i cancel my order?

You can change or cancel an order within 12 hours. Please contact us at info@kgfurniture.co.uk